IT partner for SMEs in Vienna & surroundings

Your IT runs.
Your digital agent
pitches in.

Anteos operates, secures and modernises the IT of small and mid-sized companies – from infrastructure and cloud to managed services. And we go one step further: we build tailored AI agents that genuinely lend a hand in everyday work.

< 150
Employees – our sweet spot
24/7
Proactive monitoring with SLA
GDPR
Hosting in Vienna & the EU
Member of WKO · UBIT section Headquarters & datacenter in Vienna FN 587205m · Commercial Court Vienna Remote support & hotline: fast help in emergencies
Core competencies

Everything your IT needs – from a single source.

From planning through day-to-day operations to protection: we make IT simple, secure and efficient so you can focus on your core business.

IT infrastructure & system administration

Solid foundations for Windows and Linux environments – on-premise, cloud or hybrid.

  • Planning & operation of Windows/Linux infrastructure
  • Servers on-premise, public, private & hybrid cloud
  • Virtualisation (VMware vSphere, Hyper-V)
  • Network design: LAN, WLAN, firewall, VPN
  • Storage solutions (NAS / SAN)

Cloud services & modern workplace

Microsoft 365 and modern workplaces – plus our own hosting in a Vienna data centre.

  • Microsoft 365 – consulting, setup & operation
  • Entra ID, cloud identity & access management
  • Teams, SharePoint, OneDrive – rollout & tailoring
  • Licensing advice & cost optimisation
  • Own hosting in Vienna · GDPR web hosting in the EU

IT security & data protection

Protection from endpoint to cloud – including people, process and documentation.

  • Endpoint security & EDR
  • Firewall & network security
  • Backup & recovery strategies
  • Vulnerability & patch management
  • Security-awareness training & GDPR support

Managed services & monitoring

Proactive support with clear SLAs – so incidents never become a problem.

  • Monitoring of servers, clients, network & security
  • Full-service support with SLA
  • Monthly maintenance packages
  • Automation (RMM)
  • Incident management & troubleshooting

IT consulting & project management

Clear strategy and clean delivery – from assessment to migration.

  • IT strategy & roadmaps for SMEs
  • Assessment & IT documentation
  • Modernisation of existing IT landscapes
  • Migrations (server, cloud, mail, file server)
  • Security reviews based on IT baseline protection

Hardware & software trade

Procurement, rollout and lifecycle – so devices and licences simply fit.

  • Servers, storage, workstations, notebooks, UPS
  • Network tech: switches, WiFi, firewall
  • Digital signage & video conferencing
  • Software & licensing advice
  • System rollouts & lifecycle management
NIS2 · NISG 2026

Mandatory from 1 October 2026: is your IT NIS2-ready?

Austria's new cybersecurity act affects more than 5,000 companies – and their suppliers with them. We check whether you are in scope and make your IT verifiably compliant. Read our NIS2 guide (German) →

IT2Rent · our own initiative

Your IT on a rental basis – monthly, flexible, predictable.

With IT2Rent you rent tailored IT hardware on a monthly basis instead of buying it at high cost. Complete workplaces from our portfolio – or bespoke solutions with special hardware and software for your needs.

  • Low investment

    Predictable monthly costs instead of a big purchase – it protects your cash flow.

  • Maximum flexibility

    Expand, adapt or scale at any time – as your team grows, your IT grows with it.

  • Everything from one hand

    Hardware, software, setup and support in one package – including a replacement on failure.

Enquire about IT2Rent
Complete workplace cancel monthly
  • Notebook or desktop PC
  • Monitor(s), dock & peripherals
  • Microsoft 365 & required software
  • Setup, updates & support
  • Replacement device on failure

// Individual hardware & software on request

New · AI agents for SMEs

The digital colleague that never takes a break.

We build AI agents tailored to your processes – running securely in your environment, connected to your systems and operated in line with GDPR. Not a toy, but real relief in day-to-day operations.

Use cases

Where agents already make an impact today

// support

IT helpdesk agent

Answers standard requests, triages tickets by priority and escalates only what truly needs a human.

// inbox

Email & inbox agent

Sorts, summarises and drafts replies – your inbox is already prepared in the morning.

// docs

Quote & invoice agent

Creates quotes and invoices from templates, checks for completeness and hands them to your system.

// knowledge

Knowledge agent

Makes internal docs, manuals and contracts searchable via question & answer – no more digging.

// sales

Sales & lead agent

Qualifies incoming requests, keeps the CRM tidy and follows up automatically with new prospects.

// hr

Onboarding agent

Guides new hires, answers recurring questions and provisions accounts & access automatically.

// ops

IT ops & monitoring agent

Spots anomalies in systems, suggests actions and documents incidents automatically.

// compliance

GDPR & docs agent

Keeps documentation current, reminds of deadlines and supports TOM and compliance evidence.

// marketing

Marketing agent

Drafts campaigns, newsletters and website copy in your tone of voice and analyses what works.

// social

Social media agent

Plans posts, delivers content ideas including visuals and keeps an eye on comments & mentions.

// accounting

Accounting agent

Captures receipts, pre-categorises entries and prepares the handover to your tax advisor.

// custom

Your own agent

Got a recurring process in mind? We build the right agent for it – fully tailored.

Which agent fits your business? Tell us your process – we'll come back with a concrete proposal.

Enquire about an AI agent
How we work

From process to productive agent – in four steps.

01

Free initial analysis

Free and without obligation: we look at your workflows and find the tasks with the biggest leverage together.

02

Concept & pilot

A clearly scoped use case is delivered as a pilot – quick to see, with no risk.

03

Integration

Connection to your systems – secure, GDPR-compliant and in the familiar work environment.

04

Operation & growth

We operate, monitor and extend your agent – with an SLA, as usual.

Why Anteos

Reliable, transparent, on eye level.

Specialised in companies up to 150 employees. Hands-on attitude instead of unnecessary complexity – with real points of contact.

Fast response times

Defined SLAs and clear escalation paths – you always know where you stand.

A personal contact

No anonymous ticket pool – a team that knows your business.

Predictable costs

Transparent service contracts instead of nasty end-of-month surprises.

Security first

A security-first approach from endpoint to cloud – as standard.

Automated processes

Modern tools and AI that take over routine – more time for what matters.

Hands-on attitude

Practical solutions instead of slide decks – we get stuck in.

Fair notice periods

No lock-in contracts: transparent terms with a 3-month notice period.

References

Numbers and voices that speak for us.

We have been supporting businesses in and around Vienna since 2004 – as a GmbH since 2007. Our clients stay because their IT simply works.

Since 2004
in business · a GmbH since 2007
100+
clients in Vienna & surroundings
300+
hosting clients worldwide
30,000+
tickets & requests resolved
Since switching to edv-wien.at's managed services we have had virtually no IT outages. Issues are often fixed before we even notice them – and thanks to remote support we never wait for a technician.
Tax advisory firm · 25 employees · Vienna
With IT2Rent we didn't have to buy any hardware for two new locations. Workplaces ordered, delivered, set up – everything was productive after three weeks. Monthly billing finally makes our IT costs predictable.
Trading company · 60 employees · Lower Austria
For us, data protection matters more than anything. Our systems run in the Vienna datacenter, maintenance happens outside consultation hours – and whoever answers the phone actually knows our practice.
Medical practice · 12 employees · Vienna
Switching from our old IT provider took some courage – in the end it was done in four weeks without a single interruption. Today we have real monitoring, clear contacts and an IT partner who thinks ahead.
Manufacturing company · 45 employees · Vienna area

Anonymised for confidentiality – named references with contact persons available on request.

Switching IT provider

Switch without headaches – in four weeks.

Moving to a new IT partner sounds risky? Not with us: we take over your environment in a structured way, in parallel operation and without downtime – coordination with your current provider included.

01

Inventory analysis

We record your systems, licences and access – free of charge and discreetly, without disturbing your daily business.

02

Takeover plan

You get a clear roadmap: what is taken over when, who does what, and which deadlines matter.

03

Parallel operation

We take over step by step in the background – monitoring, documentation and access move to us without any standstill.

04

Go-live & support

Cut-over day, clean handover, ongoing support – and what your team notices most: everything just works.

  • No downtime – takeover during ongoing operations
  • We coordinate the handover with your current provider
  • Full documentation & passwords belong to you
  • Fair contracts: 3 months notice, no lock-in
Free check

AI readiness checklist for SMEs

In 12 points, our checklist shows where a digital agent can relieve your business right away – and what to watch out for regarding data protection and rollout. Free and without obligation.

Support

Help when it matters – fast and direct.

Start a remote session, track your tickets or write to us directly. Existing customers reach us the fastest way.

Start remote support

Download the TeamViewer module and give our team your ID and password – and we are on your screen.

Download TeamViewer

// Windows & macOS

Support portal

View tickets, track their status and submit new requests – around the clock in the portal.

Go to portal login

Ticket by e-mail

One e-mail is enough: you automatically get a ticket – and, the first time, your login details for the support portal.

support@edv-wien.at
Emergency hotline +43 1 890 43 90 - 0 Mon–Fri during business hours · and beyond for emergencies.
Price calculator

What does your managed IT cost?

Set your key figures and get an instant, non-binding indicative price for ongoing IT support – transparent and without registration.

10
Number of IT users in your company
12
PCs, notebooks & mobile devices under management
1
Physical & virtual servers (on-premise or cloud)
Your indicative price
per month, plus VAT
  • Proactive monitoring & patch management
  • Helpdesk & remote support for your team
  • Baseline security & update management
  • Regular IT reporting
Request an exact quote

Non-binding indicative value. The actual price depends on your environment, SLA and scope – we are happy to prepare an individual quote.

Partners & certifications

Strong partners at our side.

We work with leading hardware and software vendors and are trained on their solutions – so you always get proven technology.

  • Sophos
  • Microsoft
  • Dell
  • HP
  • HP Enterprise
  • NFON
  • SoSafe
  • Veeam
  • VMware
  • Wondershare
  • QNAP
  • Synology
  • NinjaOne
  • Lenovo
  • Logitech
  • Samsung
  • LG
  • Keeper

All trademarks and logos are the property of their respective owners and are shown solely to indicate existing partnerships and technologies in use.

Let's talk about your IT – and your first agent.

A no-obligation chat is enough to find the tasks with the biggest leverage.

FAQ

Frequent questions – answered honestly.

What does ongoing IT support cost?
It depends on the number of employees, devices and servers. Our price calculator gives you a first non-binding estimate – the actual quote follows a free initial analysis, tailored to scope and SLA.
How quickly do we get help when something breaks?
Via remote support we are on your screen within minutes, tickets run through our support portal, and for emergencies there is the hotline +43 1 890 43 90-0. Binding response times are agreed contractually in the SLA.
How long has Anteos / edv-wien.at been around?
Founded in 2004 as a sole proprietorship, a GmbH since 2007. Today we support more than 100 clients in and around Vienna plus over 300 hosting clients worldwide – having resolved more than 30,000 tickets along the way.
We already have an IT provider. How complex is switching?
Much less complex than most people fear: we take over your environment in a structured four-week process – in parallel operation, without downtime, including coordination with your current partner.
Are there minimum terms or lock-in contracts?
No. Our service contracts are transparent and can be terminated with 3 months' notice. We want to keep clients through performance, not through contracts.
Where is our data stored – and is it GDPR-compliant?
Your systems run on-premise at your site, in our own datacenter in Vienna, or as GDPR-compliant hosting in the EU – combined if you wish. We advise on what makes sense and is economical for your case.
What exactly is IT2Rent?
Our own initiative: you rent complete IT workplaces or individual hardware on a monthly basis instead of buying – low initial investment, flexibly scalable, replacement on defect included. Details in the IT2Rent overview.
What is an AI agent – and do we need one?
An AI agent is a digital co-worker that autonomously handles defined routine tasks – such as first-level support replies, e-mail triage or document capture – with clear boundaries and human oversight. Whether it pays off for you depends on your recurring processes: see our use cases.
Do you support Microsoft 365?
Yes – from consulting and licence optimisation through set-up (Teams, SharePoint, OneDrive, Entra ID) to ongoing operations. Microsoft 365 and Modern Workplace are among our core competencies.
Is help available outside business hours?
Regular support runs Mon–Fri during business hours. For emergencies we are reachable via the hotline beyond that – the scope is defined together in your service contract.
Contact

Let's talk.

Write to us or give us a call – we'll get back to you promptly.

Your contacts
Mag. (FH) Ing. René Seedorff
Managing Director · CEO
Mathias Führer
Managing Director · COO
We're hiring!